As reborn dolls can be easily damaged, by cigarette smoke, by improper handling, by exposure to the sun, etc… These items are neither refundable nor exchangeable. Make sure before ordering that it is really the model you want. In addition, reborn dolls are carefully packaged, so as to be very well protected, so they will arrive in very good condition.   Also if you order an "Available" baby, it will be the same as the photo, if you order a "On Order" baby, be sure to let us know your special requests.

If you have a problem with an accessory, just contact us.
Delivery is made by Purolator in Canada (1 to 3 days) and by DHL Express elsewhere in the world (4 to 10 days).